Itrencotech

Legal

Privacy Policy

Itrencotech Co., Ltd. (hereinafter "Company") has established the following Privacy Policy to protect the personal information and rights of users in accordance with the Personal Information Protection Act, and to effectively handle user complaints related to personal information. The Company will notify users of any revisions to this Privacy Policy through website announcements.

1. Purposes of Processing Personal Information

The Company processes personal information for the following purposes. Personal information is not used for any purposes other than those listed below, and prior consent will be sought if the purposes change.

A. Customer Inquiry Handling

Personal information is processed to verify the identity of the inquirer, confirm inquiry details, provide contact/notification for responses, and communicate results.

B. Product and Service Guidance

Personal information is processed to provide information on the Company's products and services including 3D printers, CNC machining, injection molds, and AI injection, as well as to provide quotes and customized consultations.

C. Marketing and Advertising (Optional)

Personal information may be processed to introduce new products/services, announce events and technical seminars, and send newsletters. Users may refuse consent for marketing purposes without any restrictions on service use. ■ Items collected: Company name, contact name, email, phone number ■ Retention period: 2 years from the date of consent

2. Retention and Use Period of Personal Information

  1. 1.The Company processes and retains personal information within the retention/use period stipulated by law or agreed upon when collecting personal information from the data subject.
  2. 2.Retention periods by purpose: – Customer inquiry handling: 3 months from receipt (deleted immediately upon completion) – Marketing consent: 2 years from consent date or until withdrawal of consent

3. Categories of Personal Information Processed

  1. 1.The Company processes the following categories of personal information.
  2. 2.Customer inquiries (required): Company name, contact name, phone number, email, inquiry type, inquiry content
  3. 3.Customer inquiries (optional): Services of interest
  4. 4.Automatically collected: IP address, browser type, visit date/time, service usage records

4. Provision of Personal Information to Third Parties

In principle, the Company does not provide personal information of data subjects to third parties. Exceptions apply in the following cases:

  1. 1.When the data subject has given prior consent
  2. 2.When required by special provisions of law or to comply with legal obligations

5. Entrustment of Personal Information Processing

The Company entrusts personal information processing as follows for smooth business operations:

  1. 1.Entrusted party: Supabase Inc. / Task: Database hosting and storage / Retention: Until end of entrustment contract

6. Rights of Data Subjects and How to Exercise Them

Data subjects may exercise the following rights with respect to the Company at any time:

  1. 1.Request to access personal information
  2. 2.Request to correct errors
  3. 3.Request for deletion
  4. 4.Request to suspend processing

Rights may be exercised by email (lsh@itrencotech.com) or by phone. The Company will take action without delay.

7. Destruction of Personal Information

  1. 1.The Company destroys personal information without delay when it becomes unnecessary, such as when the retention period has elapsed or the processing purpose has been achieved.
  2. 2.Personal information stored in electronic file format is destroyed so that it cannot be reproduced. Personal information recorded in paper documents is destroyed by shredding or incineration.

8. Automatic Collection of Personal Information (Cookies)

  1. 1.The Company uses 'cookies' that store and retrieve usage information to provide personalized services to users.
  2. 2.Cookies are small pieces of information sent by the server operating the website to the user's browser and may be stored on the user's PC hard drive.
  3. 3.Users have the option to accept or refuse cookie installation through their web browser settings. However, refusing cookies may cause difficulties in using some services.

9. Privacy Officer

The Company has designated a Privacy Officer to oversee personal information processing and handle complaints and remedies related to personal information:

  1. 1.Name: Seonhwan Lee
  2. 2.Email: lsh@itrencotech.com
  3. 3.Phone: 031-431-0635

Users may contact the Privacy Officer for any inquiries, complaints, or remedies related to personal information protection arising from use of the Company's services.

10. Changes to the Privacy Policy

This Privacy Policy is effective from the effective date stated above. In the event of additions, deletions, or corrections due to changes in laws or policies, users will be notified through website announcements at least 7 days before the effective date of such changes.

Effective Date: October 17, 2025 | Itrencotech Co., Ltd.